crochetcollectables.com

Thank you for visiting Crochet Collectables. We offer a wide variety of high quality gifts, garden decor, home accents, and collectables at affordable prices. Customer satisfaction is our #1 goal. We provide safe, reliable shopping right from the comfort of your home. So browse around and if you have any questions, feel free to contact us via phone or email.

Our contact information

By email: dcrochet@kaplantel.net
By standard mail:
Crochet Collectables
21901 Mahogany
Kaplan, LA, 70548

By phone:
337)643-2853 (between 8 a.m. and 5 p.m. central standard time)

sales@crochetcollectables.com

Shipping Information:

100% Satisfaction Guarantee*
All of our items are shipped within 48 hours after payment clears and every shipment is insured.If you are not completely satisfied with any product*, return it within 30 days from the order date for a refund of the purchase price, credit, or exchange.
*Please refer to Return Policy link above.

Fine jewelry shipping policy:
Fine jewelry orders are handled differently than regular merchandise and can take up to 3-4 weeks to be shipped.

Shipping Method
All orders can only be shipped to street addresses and only within the U.S. We cannot ship to P.O. Boxes. We apologize for any inconvenience this may cause.

UPS Ground:
You may choose to have your merchandise shipped via United Parcel Service (UPS). Products usually arrive between 5 and 10 working days after your order is processed. Orders are processed in one or two business days.

Rush Delivery by DHL:
Please note that this is not an "overnight" service, but it is still much quicker than ground shipment. Products usually arrive in 2 days after your order is processed. Orders are processed in one to two business days. From the time your order begins processing to delivery is usually 2 to 4 business days.*
*Shipping procedures and arrangements subject to change without notice.

Refund, Returns and Cancellation Policies:

AUTHORIZATION FOR RETURN OR REPLACEMENT

To obtain a return authorization to return a defective item for credit or replacement, simply contact us within 15 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase.

CONDITIONS

Non-defective merchandise must meet the following conditions to qualify for return acceptance.

a. Merchandise must be in its original minimum inner pack quantity, as shipped by Crochet Collectables, complete with warranty card and owners manual (if applicable) and show no signs of wear or abuse. Broken quantity inner packs are not returnable.

b. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

c. Items returned incomplete or without original packaging are subject to a $25 processing charge, plus the cost of replacing missing items.

Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

Refunds:
Refunds are for product value only, not including shipping and handling. Credit will be given to original purchaser

ITEMS WITH GUARANTEES OR WARRANTIES

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT

All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 5 days of the date of shipment of your order, and your claim will be processed immediately.
NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

Q: I received a package. Upon examination I found a broken ceramic vase. Should I place a claim with the carrier or return it to Crochet Collectables?

A: Please contact Customer Support.

Q: What procedure do I follow if I place a claim for a lost shipment and it arrives soon after?

A: Please notify us immediately so we can close our files without continuing unneccessary expenses .

Q: My order has been lost. I need it now. Can't you just send a duplicate?

A: UPS, Parcel Post, and trucking firms will not accept any responsibility for hardships caused by lost shipments. We regret that we cannot assist you in this manner. We suggest you place and pay for a duplicate order. When the carrier validates your claim, we will credit your account or send a refund check at your request.

Q: I received a watch that doesn't work. I bought it 3 weeks ago and didn't realize it didn't work properly until I usedit. What's the procedure on this?

A: Any watch received in a defective condition that doesn't show signs of wear, which is returned to Crochet Collectables within 30 days of purchase date in its original display box, can be returned to us for credit or replacement. A Return Authorization Form must be used as no merchandise can be returned to Crochet Collectables without prior consent from us.

Q: I wore the defective watch and it does show signs of wear. Won't you repair it?

A: Yes. Any defective watch purchased from Crochet Collectables that shows signs of wear will be repaired free of charge, providing it was purchased within the previous 30 days. Proof of date and purchase (your invoice) must be included, as well as a note saying the watch is defective, with a brief explanation if necessary. Send to:

Customer Satisfaction

P.O. Box 1600

Woodland Hills, CA 91365.

Q: What if the watch was purchased longer than 30 days previously?

A: Any watch purchased more than 30 days previously which has not been worn, must be accompanied by the service fee and the Guarantee Certificate which is included with each watch. Send to:

Customer Satisfaction

P.O. Box 1600
Woodland Hills, CA 91365.

Q: If a 14K gold item is $39.95 or less, is it covered by the costume jewelry guarantee?

A: No. All 14K gold jewelry is covered by the 14K gold warranty regardless of cost.

Q: Your costume jewelry guarantee is really great! This guarantee offers replacement regardless of reason for only a small service fee. Do you have a similar guarantee for the 14K gold jewelry?

A: Crochet Collectables offers a separate warranty for 14K and 10K gold jewelry. Gold and gems are by far the biggest cost factor in 14K/10K gold jewelry compared to labor for costume jewelry.

The only feasible guarantee we can offer for 14K/10K gold jewelry is to guarantee that it's exactly as described. Money will be refunded if the 14K/10K gold jewelry is returned in perfect resalable condition, exactly as received and unused, within 10 days of receipt. There is no restocking fee when 14K/10k gold jewelry is returned under the conditions of the guarantee.

Note: All Crochet Collectables jewelry and watches come with guarantees and warrantees.

DAMAGED MERCHANDISE

Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception – Damage." For United Parcel Service deliveries, contact Crochet Collectables and give the invoice number or the shipment involved. Explain the damage involved, number of cartons received and whether you desire a replacement or credit to your account. This information will prepare us for a claim report from the carrier.

Hidden Damage by carrier:

If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, contact Crochet Collectables within 15 days of invoice date and report the damage. Crochet Collectables will issue credit or replacement at your request.

Shortages
If you receive an order from Crochet Collectables and find it has not been filled completely:

Thoroughly check the cartons and packing. Small items may be under the packing material. Upon receipt, check the condition of the cartons. If there is a shortage due to tampering, a claim must be placed with the carrier. Follow the same procedure as if there is damage. If there is no tampering and an actual shortage exists, contact Customer Support department. We'll need to know the invoice number, number of cartons received, the missing item number, and whether you prefer credit or a replacement. Crochet Collectables will investigate the shortage. When the item is confirmed as not shipped, it will be shipped or credit will be issued to your account, whichever you prefer. If reweighing your shipment or other checking procedures indicates all items were shipped, we will advise you.

Cancellation Policy:

Once an order is entered into the system, it cannot be cancelled. This policy requires that all packages be returned to us, unopened, and in good condition. The order will be credited back minus the original and return shipping costs, plus a restocking charge of 20%. Returned products must be received by us not later than 30 days from date of purchase.

Crochet Collectables does not accept liability for incorrect spelling, printing errors (including prices), incorrect manufacturer’s specifications or changes, or grammatical inaccuracies in any product included in this Website. Prices and return policy subject to change without notice.

Frequently Asked Questions:

What Are Our Products Made Of?

Alabastrite	Bone China	Porcelain
Jade Porcelain	Stoneware	Patchwork
Cubic Zircon	Diamond	Gold
Gemstones	Pearl	Sterling Silver
Hong Tze	Frosted Acrylic	Gypsum
Dolomite	Plumb

Alabastrite
Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints.